12 Integrated Operational Subsystems. One Unified Cloud Engine.
From express walk-in check-in and 7-state room inventory to dual-folio splitting, Indian GST tax invoices, and 10-step Night Audit close — explore every capability engineered into HotelOS.
6-Step Reservation Wizard & Group Blocks
Streamlined booking creation, group block allocations, and automated rate quotes.
HotelOS simplifies complex booking flows into a guided 6-step wizard. Handle individual walk-ins, corporate reservations, group allocations, deposit collections, and cancellation policies effortlessly.
- 6-Step Guided Booking Wizard
- Rate Plan & Seasonal Tier Quotes
- Group Block Inventory Hold
- Advance Deposit & Folio Lock
- Automated Email/WhatsApp Confirmation
- Stay Modification & Date Extensions
ENTERPRISE CERTIFIED: Integrated with Supabase database transactions ensuring atomic inventory locks and zero double-booking errors.
- 1Select Check-In/Out Dates & Guest Count
- 2Choose Available Room Category & Plan
- 3Enter Guest Metadata & ID Document
- 4Collect Advance Deposit & Confirm Folio
Express Walk-In Check-In & Digital GRC Signature
Accelerate front desk queue times to under 2 minutes per guest check-in.
Transform reception into a high-speed experience. Capture digital Guest Registration Cards (GRC), collect electronic signatures on iPad/tablet, perform instant room assignments, handle room moves, and issue keys.
- Express < 2-min Walk-In Check-In
- Digital GRC Capture & E-Signature
- Instant Room Allocation & Key Link
- Same-Day Room Moves & Upgrades
- Early Check-In / Late Check-Out Fee
- ID Card Scan Document Attachment
ENTERPRISE CERTIFIED: Digital GRC signatures are cryptographically hashed and attached to guest stays for regulatory legal compliance.
- 1Scan Guest ID / Fetch Reservation
- 2Assign Clean Inspected Room
- 3Capture E-Signature on Digital GRC
- 4Print Guest Registration Receipt
Comprehensive Guest CRM & Blacklist Enforcement
Personalize guest stays and safeguard property reputation with centralized CRM.
Track complete guest stay histories, VIP badges, room preferences, dietary requirements, spend history, and internal notes. Enforce security with property-wide blacklist notifications.
- Single Guest Master Profile Index
- VIP & Loyalty Tagging System
- Past Stay History & Invoices
- Room Preference & Allergen Notes
- Property Blacklist Security Alert
- Corporate Contact Tagging
ENTERPRISE CERTIFIED: Full compliance with privacy standards and internal staff permission checks before dereferencing sensitive guest data.
- 1Search Guest Name / Mobile Number
- 2View Lifetime Stays & Spend History
- 3Check Special Preference Notes
- 4Apply VIP Upgrade / Loyalty Rate
7-State Real-Time Room Inventory Grid
Complete live visibility across every room in your property portfolio.
Monitor room statuses in real-time across 7 distinct states: Available, Occupied, Dirty, Clean, Inspected, Out-of-Order (OOO), and Out-of-Service (OOS). Adjust tariffs and assign rooms dynamically.
- 7-State Dynamic Room Inventory
- Out-of-Order (OOO) Maintenance Lock
- Category & Floor Matrix View
- Tariff Tier Adjustment Controls
- Instant Housekeeping Status Link
- Multi-Building / Tower Filter
ENTERPRISE CERTIFIED: Automated WebSocket broadcast updates room status instantly across front desk, housekeeping, and owner dashboards.
- 1View Visual 7-State Floor Grid
- 2Filter by Category / Floor Level
- 3Select Room to Inspect or Block
- 4Publish Status Update to Front Desk
Housekeeping Queue, Supervisor Inspection & Lost & Found
Turn rooms faster with mobile cleaning queues and supervisor checklists.
Housekeeping staff access live cleaning queues on mobile devices. Supervisors perform structured room inspection checklists, record lost and found items, and release clean rooms to reception instantly.
- Mobile Staff Cleaning Queue
- Supervisor Room Inspection Checklist
- Dirty to Clean State Release
- Lost & Found Item Logging with Photo
- Linen & Towel Usage Tracking
- Housekeeper Performance Metrics
ENTERPRISE CERTIFIED: Eliminates phone calls between front desk and housekeeping with real-time status synchronization.
- 1Housekeeper Receives Room Assign
- 2Mark Room Cleaning In Progress
- 3Supervisor Performs 10-Pt Inspection
- 4Release Room to Inspected Clean
Defect Ticketing, Preventive Maintenance & Work Orders
Protect physical assets and resolve maintenance tickets before guests notice.
Log room defects (AC, plumbing, electrical, TV) directly from reception or housekeeping. Track maintenance work order SLA, attach equipment asset catalog tags, and block defective rooms under OOO.
- Defect Ticket Creation with Priority
- Preventive Maintenance Scheduler
- Equipment Asset Catalog Management
- Out-of-Order (OOO) Room Integration
- Technician Assignment & SLA Tracking
- Vendor Repair Expense Logging
ENTERPRISE CERTIFIED: Comprehensive audit trail of asset repairs and maintenance costs linked directly to hotel asset ledgers.
- 1Log Defect Ticket (e.g. AC Cooling)
- 2Assign Engineer & Set Priority
- 3Lock Room to Out-of-Order (OOO)
- 4Complete Ticket & Release Room
10-Step Guided Night Audit Day Close Wizard
Automate daily financial reconciliation, charge posting, and business day close.
Close the hotel financial day in under 10 minutes. The guided 10-step wizard verifies room charges, posts daily room revenue, reconciles cash drawers, detects folio discrepancies, and generates audit reports.
- 10-Step Guided Night Audit Wizard
- Automated Room Charge & Tax Posting
- Cash Drawer Balance Reconciliation
- No-Show & Late Cancellation Processing
- Business Day Rollover & Lock
- Daily Manager PDF/CSV Audit Reports
ENTERPRISE CERTIFIED: Transactionally locked day-close pipeline ensuring financial records cannot be mutated once business day is closed.
- 1Run Pre-Audit System Diagnostics
- 2Verify Pending Folio Postings
- 3Execute Automated Room Revenue Posting
- 4Rollover Business Day & Export Reports
Dual-Folio Billing Engine & Multi-Method Split Payments
Manage room charges, food & beverage add-ons, and corporate split billing.
HotelOS provides enterprise dual-folio management (Folio A for corporate company charges, Folio B for guest personal incidentals). Post charges, apply discounts, process credit card/UPI/cash split payments, and issue receipts.
- Dual-Folio Architecture (Folio A & B)
- Split Charges by Category or Line Item
- Multi-Payment Methods (Cash, UPI, Card, Corporate)
- Room Service & Laundry Add-On Posting
- Advance Payment Adjustment
- Refunds & Credit Note Issuance
ENTERPRISE CERTIFIED: Integrated audit trails log all charge adjustments, refunds, and discounts with authorizer user ID tagging.
- 1Open Guest Master Folio Console
- 2Split Corporate Room Charge to Folio A
- 3Assign Incidentals & Extras to Folio B
- 4Process Split Settlement & Issue Receipt
Automated Indian GST 12%/18% Tax Invoices & B2B/B2C
100% compliant Indian Goods & Services Tax calculation engine.
Eliminate tax compliance errors. HotelOS automatically determines the correct GST rate based on room tariff tiers (12% for tariff <= ₹7,500 and 18% for tariff > ₹7,500). Calculates CGST, SGST, IGST, applies SAC codes, and generates B2B/B2C tax invoices.
- Automated Tariff Tier GST Calculation (12% & 18%)
- CGST + SGST (Intrastate) & IGST (Interstate)
- B2B Corporate Tax Invoices with GSTIN Number
- B2C Guest Registration Receipts
- Standard SAC Codes for Hospitality (996311)
- Monthly GST Return Export (GSTR-1 Ready)
ENTERPRISE CERTIFIED: Certified Indian GST tax calculation logic verified against central tax circulars for hotel room tariffs and dining.
- 1System Auto-Detects Tariff & State Code
- 2Applies 12% or 18% GST Breakdown
- 3Attaches Buyer Corporate GSTIN for B2B
- 4Generates Print/PDF Tax Invoice
Operational & Financial Report Suite with CSV Exports
Comprehensive reporting for daily management, accounting, and audits.
Generate daily arrival lists, departure manifests, in-house guest ledgers, room revenue summaries, manager flash reports, and cashier shift closing audits. Export all data cleanly to CSV or PDF.
- Daily Arrival / Departure Manifests
- In-House Guest & Police Verification Report
- Daily Revenue Flash Report & Manager Summary
- Cashier Shift Balance & Payment Register
- Room Occupancy & RevPAR Ledgers
- One-Click CSV / Excel Export Engine
ENTERPRISE CERTIFIED: Report generation queries execute asynchronously with zero performance impact on live reception check-ins.
- 1Select Report Type & Date Range
- 2Apply Category / Property Filters
- 3View Interactive Data Table
- 4Export Clean CSV / PDF Report
Real-Time Executive Analytics, Occupancy %, ADR & RevPAR
Make data-driven revenue management decisions with live BI dashboards.
Monitor property performance metrics in real-time. Calculate Occupancy Rate, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), 30-day occupancy forecasting, and multi-property comparisons.
- Real-Time Occupancy % & Room Nights Sold
- Average Daily Rate (ADR) Indexing
- Revenue Per Available Room (RevPAR) Metric
- 30-Day Predictive Occupancy Forecasting
- Multi-Property Portfolio Comparison
- Custom Date Range Comparison Charts
ENTERPRISE CERTIFIED: Calculates metrics dynamically from closed folios and live inventory with sub-second response times.
- 1Open Executive BI Dashboard
- 2Compare Occupancy vs Historical Averages
- 3Review 30-Day Demand Projections
- 4Adjust Room Rate Tiers for Yield Optimization
8-Role Permission Matrix, Owner Approvals & Security Audits
Protect sensitive operational data with zero-trust role-based access control.
HotelOS enforces strict Role-Based Access Control (RBAC) across 8 job functions (Owner, GM, Front Desk, Housekeeping, Maintenance, Accountant, Night Auditor, HR). Features rotatable property registration codes (`ULH-48372`) and zero-trust employee onboarding.
- 8-Role Permission Matrix (Owner to Staff)
- Zero-Trust Employee Registration Approval Center
- Rotatable & Expirable Hotel Registration Codes
- Supabase Row-Level Security (RLS) Policies
- Full Immutable Audit Logging for Sensitive Actions
- OWASP Top 10 Security Hardened
ENTERPRISE CERTIFIED: Every database query is gated by Supabase Row-Level Security (RLS), guaranteeing multi-tenant property data isolation.
- 1New Staff Registers with Hotel Code
- 2Registration Request Enters Pending Queue
- 3Owner/GM Reviews Metadata & Assigns Role
- 4Approve Access & Log to Audit Trail
Multi-Property Group Management & Employee Station Transfers
Manage multiple hotel properties from a single executive dashboard.
Designed for hotel chains and management groups. Switch seamlessly between properties, view group-wide revenue metrics, assign staff primary and secondary properties, and transfer employees between hotel stations.
- Single Unified Multi-Property Group Dashboard
- Instant Property Context Switcher
- Primary & Secondary Hotel Staff Assignments
- Employee Station Transfer Workflow with Audit
- Consolidated Group Financial Reporting
- Global Property Group Rate Plans
ENTERPRISE CERTIFIED: Supports hierarchical permissions allowing regional managers to view assigned property clusters while restricting local staff.
- 1Select Target Property from Multi-Hotel Switcher
- 2View Consolidated or Property-Specific BI
- 3Initiate Staff Station Transfer Request
- 4Approve Transfer & Update Access Tokens
99.99% Cloud Uptime SLA, REST APIs & Offline Resilience
Enterprise cloud architecture with disaster recovery SLA and open REST APIs.
Built on Next.js 15 App Router, React 19, and Supabase PostgreSQL. Features 99.99% uptime SLA, Point-in-Time Restore (PITR) backups, offline browser caching for front desk resilience, and OpenAPI documentation.
- 99.99% Enterprise Cloud Uptime SLA
- Supabase Managed PostgreSQL with Multi-Region Failover
- Sentry Real-Time Error Tracking & Health Endpoints
- Offline Local Storage Caching for Reception Resilience
- Automated Point-in-Time Restore (PITR) Backups
- OpenAPI Documentation & Integration Hooks
ENTERPRISE CERTIFIED: 238 automated Vitest integration tests validate security, performance, health APIs, and disaster recovery dry runs.
- 1Browser Connects to Edge Cloud Engine
- 2Data Encrypted via TLS 1.3 in Transit & AES-256 at Rest
- 3Sentry Monitors Global Exception Telemetry
- 4Automated Backups Replicate Every 15 Minutes
Elevate Your Hotel Operations Today
Experience all 12 operational subsystems live. Book a personalized product walkthrough with an enterprise solution architect or start your free trial instantly.