HotelOS is a browser-based, cloud-native Property Management System (PMS) built for independent hotels, luxury resorts, boutique stays, serviced apartments, and multi-property hotel chains in India and Southeast Asia.

Does HotelOS support Indian GST billing?

Yes. HotelOS includes fully automated dual-folio GST billing, B2B and B2C tax invoice generation, and GSTIN capture — 100% compliant with Indian GST regulations.

What is the average check-in time with HotelOS?

HotelOS is engineered for 15-second check-ins via streamlined reception workflows, instant walk-in room allocations, and fast guest search.

Does HotelOS support multi-property management?

Yes. HotelOS provides a single pane of glass across all properties — independent hotels, resort chains, and serviced apartments — with role-based access control per property.

What is the uptime SLA for HotelOS?

HotelOS is hosted on Vercel Edge with Supabase infrastructure, delivering a 99.99% uptime SLA backed by automated health checks and instant rollback capabilities.

How does Night Audit work in HotelOS?

HotelOS automates the 10-step Night Audit process — including revenue balancing, room status reconciliation, no-show processing, and financial close — reducing audit completion time to under 2 minutes.

Is HotelOS secure and RBAC-enabled?

HotelOS uses a Zero-Trust RBAC model with 7 distinct roles (Owner, GM, Front Desk, Housekeeping, Accountant, Maintenance, Viewer), Supabase Row Level Security on all 18 database tables, and AES-256 encryption at rest.

Is there a free trial available?

Yes. HotelOS offers a 14-day free trial with full access to all operational modules. No credit card required. Schedule a product demo or sign up directly at hotelos.pragnovalabs.com.

How long is the 1-on-1 product demo session?

Demonstration sessions typically last 30 minutes, tailored to your property type focusing on front desk check-in, housekeeping, GST billing, and automated night audit.

Is there any risk of operational downtime during migration?

Zero downtime. Your existing front desk continues on your current PMS while HotelOS cloud tenant is prepared in parallel. Cutover happens in a 1-hour window.

How quickly can we get a formal custom pricing proposal?

Our sales team delivers formal enterprise proposals within 24 hours of receiving your property details.

Can we try HotelOS before signing a formal contract?

Yes. All properties can access a 14-day free sandbox trial with pre-populated dummy hotel data before making any commitment.

Talk to HotelOS Sales & Solutions Team

Let's Build Your Next-Gen Hotel Operations

Schedule a personalized 1-on-1 demo, request a custom pricing quote, or speak directly with our enterprise hospitality architects.

< 24h

Response Guarantee

1-on-1

Custom Product Demo

100%

White-Glove Migration

Zero

Sales Pressure

ENTERPRISE CONTACT FORM

How Can We Help Your Property?

Fill out the details below and an enterprise hospitality solution architect will respond within 24 hours.

INSTANT CALENDAR ACCESS

Schedule a 30-Minute Live Walkthrough

Pick a time slot directly on our calendar to meet 1-on-1 with a senior SaaS solutions architect.

30-Min Demo Session

Our team will demonstrate real workflows in HotelOS tailored to your property size — including front desk check-in, automated night audit, and GST billing.

Host Architect:

Rohan Sharma

Lead Solutions Architect • 12 yrs Hospitality Tech

Ananya Mohanty

Enterprise Migration Specialist • 8 yrs Hotel Operations

Select Date:

Select Time Slot:

GLOBAL PRESENCE

Our Office Locations

Visit or contact our regional headquarters and technology centers.

Corporate Headquarters & Support

HotelOS Global HQ

Pragnova Tower, Patia Technology Corridor

Bhubaneswar, Odisha 751024, India

+91 674 291 4000

hq@hotelos.app

24/7 Operations & Support

20.3533° N, 85.8266° E

Google Maps Interactive View

HotelOS Global HQ

Bhubaneswar, Odisha 751024, India

Open in Google Maps

WHITE-GLOVE MIGRATION

24-Hour Implementation Timeline

We guarantee zero operational downtime for your front desk. Here is how we transition your property in 24 hours.

Hour 00:00

Cloud Tenant Provisioning

Instant provisioning of your dedicated HotelOS cloud organization, subdomains, database schema, and Supabase RLS security policies.

Key Deliverables:

Tenant creation in 60 seconds

SSL certificate binding

SuperAdmin account setup

Phase 1 Complete

Hour 04:00

Automated Data Migration

Our white-glove migration team imports room types, guest history, reservations, and rates from your legacy desktop PMS database.

Key Deliverables:

CSV/SQL data extraction

Room inventory mapping

Zero data corruption check

Phase 2 Complete

Hour 12:00

Staff Onboarding & Hardware Test

Interactive 2-hour staff training session for receptionists, housekeeping leads, and night auditors. Keycard encoder and printer driver test.

Key Deliverables:

Reception & GRC walkthrough

Mobile housekeeping app test

Keycard encoder verification

Phase 3 Complete

Hour 24:00

Cutover & Live Production

Official cutover to HotelOS Cloud. First automated night audit executes at midnight with dedicated solution architect on standby call.

Key Deliverables:

Live check-ins on HotelOS

First automated night audit

24/7 dedicated support standby

Phase 4 Complete

DIRECT ASSISTANCE CHANNELS

Support & Migration Assistance

We provide dedicated human support, not anonymous ticketing queues. Reach us through any channel below.

Immediate Answer

Enterprise Sales Hotline

+91 674 291 4000

Speak directly with a senior sales architect (Mon-Sat, 9am - 8pm IST).

Connect Now

24/7 Operational

24/7 Technical Support Desk

support@hotelos.app

24/7 technical assistance for registered properties & urgent front desk help.

Connect Now

Enterprise Only

Dedicated Slack Channel

#hotelos-support-chain

Enterprise customers receive a dedicated Slack channel with 1-hour SLA.

Connect Now

Zero Downtime

White-Glove Migration Team

migration@hotelos.app

Assistance with data extraction, room mapping, and SOP transition.

Connect Now

FREQUENTLY ASKED QUESTIONS

Sales & Demo FAQs

Common questions about scheduling a product demo, receiving quotes, and onboard assistance.

Demonstration sessions typically last 30 minutes. We tailor the walkthrough specifically to your property type (boutique hotel, resort, serviced apartments, or chain) focusing on front desk check-in, housekeeping sync, GST billing, and automated night audit.

100% Guaranteed 24-Hour Response Time

Ready to Experience Next-Gen Hotel Software?

Join premier hotels, boutique stays, and multi-property groups delivering guest delight with zero desktop drag. Request your 1-on-1 demo today.

Book 1-on-1 Demo Now Talk to Sales Architect

100% Confidential14-Day Free Trial AvailableZero Hardware Required

Talk to HotelOS Sales & Solutions Team

Let's Build Your Next-Gen Hotel Operations

Schedule a personalized 1-on-1 demo, request a custom pricing quote, or speak directly with our enterprise hospitality architects.

< 24h

Response Guarantee

1-on-1

Custom Product Demo

100%

White-Glove Migration

Zero

Sales Pressure

ENTERPRISE CONTACT FORM

How Can We Help Your Property?

Fill out the details below and an enterprise hospitality solution architect will respond within 24 hours.

INSTANT CALENDAR ACCESS

Schedule a 30-Minute Live Walkthrough

Pick a time slot directly on our calendar to meet 1-on-1 with a senior SaaS solutions architect.

30-Min Demo Session

Our team will demonstrate real workflows in HotelOS tailored to your property size — including front desk check-in, automated night audit, and GST billing.

Host Architect:

Rohan Sharma

Lead Solutions Architect • 12 yrs Hospitality Tech

Ananya Mohanty

Enterprise Migration Specialist • 8 yrs Hotel Operations

Select Date:

Select Time Slot:

GLOBAL PRESENCE

Our Office Locations

Visit or contact our regional headquarters and technology centers.

Corporate Headquarters & Support

HotelOS Global HQ

Pragnova Tower, Patia Technology Corridor

Bhubaneswar, Odisha 751024, India

+91 674 291 4000

hq@hotelos.app

24/7 Operations & Support

20.3533° N, 85.8266° E

Google Maps Interactive View

HotelOS Global HQ

Bhubaneswar, Odisha 751024, India

Open in Google Maps

WHITE-GLOVE MIGRATION

24-Hour Implementation Timeline

We guarantee zero operational downtime for your front desk. Here is how we transition your property in 24 hours.

Hour 00:00

Cloud Tenant Provisioning

Instant provisioning of your dedicated HotelOS cloud organization, subdomains, database schema, and Supabase RLS security policies.

Key Deliverables:

Tenant creation in 60 seconds

SSL certificate binding

SuperAdmin account setup

Phase 1 Complete

Hour 04:00

Automated Data Migration

Our white-glove migration team imports room types, guest history, reservations, and rates from your legacy desktop PMS database.

Key Deliverables:

CSV/SQL data extraction

Room inventory mapping

Zero data corruption check

Phase 2 Complete

Hour 12:00

Staff Onboarding & Hardware Test

Interactive 2-hour staff training session for receptionists, housekeeping leads, and night auditors. Keycard encoder and printer driver test.

Key Deliverables:

Reception & GRC walkthrough

Mobile housekeeping app test

Keycard encoder verification

Phase 3 Complete

Hour 24:00

Cutover & Live Production

Official cutover to HotelOS Cloud. First automated night audit executes at midnight with dedicated solution architect on standby call.

Key Deliverables:

Live check-ins on HotelOS

First automated night audit

24/7 dedicated support standby

Phase 4 Complete

DIRECT ASSISTANCE CHANNELS

Support & Migration Assistance

We provide dedicated human support, not anonymous ticketing queues. Reach us through any channel below.

Immediate Answer

Enterprise Sales Hotline

+91 674 291 4000

Speak directly with a senior sales architect (Mon-Sat, 9am - 8pm IST).

Connect Now

24/7 Operational

24/7 Technical Support Desk

support@hotelos.app

24/7 technical assistance for registered properties & urgent front desk help.

Connect Now

Enterprise Only

Dedicated Slack Channel

#hotelos-support-chain

Enterprise customers receive a dedicated Slack channel with 1-hour SLA.

Connect Now

Zero Downtime

White-Glove Migration Team

migration@hotelos.app

Assistance with data extraction, room mapping, and SOP transition.

Connect Now

FREQUENTLY ASKED QUESTIONS

Sales & Demo FAQs

Common questions about scheduling a product demo, receiving quotes, and onboard assistance.

100% Guaranteed 24-Hour Response Time

Ready to Experience Next-Gen Hotel Software?

Join premier hotels, boutique stays, and multi-property groups delivering guest delight with zero desktop drag. Request your 1-on-1 demo today.

Book 1-on-1 Demo Now Talk to Sales Architect

100% Confidential14-Day Free Trial AvailableZero Hardware Required