Question 1

What is HotelOS?

Accepted Answer

HotelOS is a browser-based, cloud-native Property Management System (PMS) built for independent hotels, luxury resorts, boutique stays, serviced apartments, and multi-property hotel chains in India and Southeast Asia.

Question 2

Does HotelOS support Indian GST billing?

Accepted Answer

Yes. HotelOS includes fully automated dual-folio GST billing, B2B and B2C tax invoice generation, and GSTIN capture — 100% compliant with Indian GST regulations.

Question 3

What is the average check-in time with HotelOS?

Accepted Answer

HotelOS is engineered for 15-second check-ins via streamlined reception workflows, instant walk-in room allocations, and fast guest search.

Question 4

Does HotelOS support multi-property management?

Accepted Answer

Yes. HotelOS provides a single pane of glass across all properties — independent hotels, resort chains, and serviced apartments — with role-based access control per property.

Question 5

What is the uptime SLA for HotelOS?

Accepted Answer

HotelOS is hosted on Vercel Edge with Supabase infrastructure, delivering a 99.99% uptime SLA backed by automated health checks and instant rollback capabilities.

Question 6

How does Night Audit work in HotelOS?

Accepted Answer

HotelOS automates the 10-step Night Audit process — including revenue balancing, room status reconciliation, no-show processing, and financial close — reducing audit completion time to under 2 minutes.

Question 7

Is HotelOS secure and RBAC-enabled?

Accepted Answer

HotelOS uses a Zero-Trust RBAC model with 7 distinct roles (Owner, GM, Front Desk, Housekeeping, Accountant, Maintenance, Viewer), Supabase Row Level Security on all 18 database tables, and AES-256 encryption at rest.

Question 8

Is there a free trial available?

Accepted Answer

Yes. HotelOS offers a 14-day free trial with full access to all operational modules. No credit card required. Schedule a product demo or sign up directly at hotelos.pragnovalabs.com.

HotelOS Enterprise Onboarding